To manage and protect Mercer’s computer systems, Mercer IT utilizes Microsoft Endpoint Configuration Manager (formerly Microsoft SCCM). Endpoint Configuration Manager is a Windows product that enables the management, deployment and security of devices and applications across our network. Some core features include Windows management, remote control, operating system (OS) deployment, software update management, application delivery, and health monitoring.
In this section:
Remote Control
Endpoint Configuration Manager allows Mercer IT to connect to your computer remotely to help resolve a problem. When someone attempts to connect to your computer, you will be prompted to grant permission.
Software Center
Endpoint Configuration Manager allows software installations via an application called Software Center which will appear in the Start menu.
The Software Center application allows you install pre-approved software without having to contact the Help Desk.
Select the software you want to install from the list of Applications.
- Choose the Install button to begin installation.
Software Updates/Patches
Software security updates will be installed on all Mercer-managed computers every Thursday at 2 am. If your computer is not powered on, the updates will install the next time your computer connects to the Mercer network.
The next time you log in, you may be prompted to restart your computer. If a restart is required, an icon will appear in the system tray and a restart notification will appear for a few moments.
Your computer must be restarted within 24 hours. Clicking the restart notification, or the pending restart icon, will show how much time remains before the computer restarts.
One hour before your computer forcibly restarts, you will receive a warning message that your computer is about to restart.
For more information on Microsoft Endpoint Configuration Manager (formerly Microsoft SCCM), contact the IT Help Desk.