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Mercer IT has compiled a list of common questions we receive in reference to email.

 


Can I forward my email to a different email address?

Email forwarding refers to using other internet browser based email services to centrally receive all email using POP or IMAP services. Due to the possibility that sensitive or confidential information may be sent to you by others at Mercer, email forwarding is not allowed.



Is POP or IMAP service offered?

POP and IMAP provide weaker security than the Microsoft Exchange protocol Mercer uses. Because they are not secure, Mercer University Information Technology does not offer POP or IMAP service. Devices must support Microsoft Exchange to connect to our email servers.



What is the maximum attachment size?

Attachments of up to 50MB are permitted. Please be advised that, compared to other institutions, 50MB is a large amount for mail attachments. If you need to send or receive larger amounts, please use other methods of delivery, including zipped files or FTP.

Note: Mac users are limited to 10MB unless using MercerConnect. This is a limitation of MS Outlook on Mac, not Mercer's email servers.



How much email can I store on the server?

Each faculty and staff member at Mercer University is provided 1.5 GB of server data storage space. Email in your Sent and Deleted folders also count toward the server storage space used. When the quota nears, warning messages are sent to your Inbox. When your quota is exceeded, inbound and outbound messages will be disabled, which also prevents incoming voice mail messages on the Cisco voice mail system. We recommend you regularly delete unnecessary emails. You may also move your emails to your Personal Folders, which saves them on your hard drive. Note that you cannot do this within MercerConnect; you must use the Outlook client. For instructions on moving emails to your Personal Folders, click here. As always, we recommend that you regularly backup important files on your hard drive.



Can I purchase additional email space on the server?

Yes, there is a one-time $45 setup fee plus a $5/month cost per 1 GB of additional storage space. Your account is charged in advanced on a yearly pro-rated basis. For example, if you purchased 1 GB of space in May, you would be charged $55 immediately, and then you would be charged $60 in July.



How do I check the size of my email box?

Outlook for Windows:

  1. Click the File tab in the upper-left corner of the Outlook window.
  2. Select Info on the left. The amount of free space will appear under Mailbox Cleanup or Mailbox Settings, depending on the version of Outlook.
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MercerConnect:

  1. Log into https://mercerconnect.mercer.edu
  2. Click the gear-shaped settings icon next to your name in the upper-right corner, and select Options.
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  4. Your mailbox usage will appear near the bottom of the page.
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helpdesk@mercer.edu
(478) 301-2922 . (678) 547-6310