It is the University policy to migrate to Office Outlook 2007. Once you are migrated to Office Outlook, no further support for 3rd party e-mail clients will be given on campus.

What is MercerConnect?

MercerConnect is a browser-based e-mail client accessible via the internet.  MercerConnect is similar to other popular internet browser based e-mails, including: Yahoo mail, HotMail, and g-mail.  MercerConnect provides an exact duplicate of the Outlook messages you use on campus, with stronger security, and ease of use. To utilize MercerConnect, simply type http://mercerconnect.mercer.edu. This address should redirect you to a secure login screen.

What is Outlook client?

Outlook client is part of the e-mail client installed with Microsoft Office products, such as Microsoft Office 2003 or Microsoft Office 2007. The Outlook 2007 client will reside on your Mercer computer, and will be setup by information technology personnel, for you to gain access to your e-mail. The client is more robust compared to MercerConnect. For further information on features of Microsoft Outlook 2007, please refer to the tutorials section.

When should I use Outlook client and when should I use MercerConnect?

For the most part, Outlook client should be used for all of your e-mail needs. MercerConnect will allow you to view your e-mail when you are at home or using some other computer. MercerConnect is provided to Mercer faculty and staff when you don’t have access to the Outlook 2007 client. For new faculty and staff, that need access to e-mail right away, please use MercerConnect, until Information Technology can install Outlook client to your computer.

How much e-mail can I store on the server?

Each faculty and staff at Mercer University is given 250 MB of server data storage space. When it nears the quota, there will be several warning messages sent out to the user to backup your e-mail to your local computer. When it exceeds over 250 MB of server storage, inbound and outbound messages will be disabled unless you backup your e-mail to the local computer. For more information concerning backing up e-mail messages from the server, refer to the tutorial section.

On Outlook Client:

1. Open Outlook Client on Desktop or the start menu on Windows. Right Click on mailbox folder.
2. Select Properties for Mailbox located at the bottom of the left hand pop up menu.



3. At the bottom of the pop up dialog box, select "Folder Size..."



4. At the top of the dialog box, select "Server Data" Tab.



5. The total size of e-mails is shown below, outlined by the orange box.

For MercerConnect:

1. goto http://mercerconnect.mercer.edu to login to the mail server.



2. Once logged in, mouse over to the mail folder, indicated by the orange box. A popup dialog should appear, showing current server storage data.

How do I change my e-mail password?

Mercer has initiated the single sign on system for your passwords. This means that if the user changes the password in the network, the password will be changed throughout all systems at Mercer. To periodically change your password, please do so in your computer system login screen.

Will POP service be offered on the new system?

POP service is not secured e-mail. Because it is not secure, Mercer University Information Technology will not offer POP service. Secure IMAP is offered as an alternative to POP service.

Can I forward my e-mail to a different e-mail address?

e-mail forwarding refers to using other internet browser based e-mail services to centrally receive all e-mail using pop or imap services. Due to the possibility that sensitive or confidential information may be sent to you by others at Mercer, e-mail forwarding is not allowed.

Why is my e-mail address included when I select "Reply to All"?

This occurs because some users are still on the old e-mail system. This will no longer occur once everyone has been migrated to Exchange.