Mercer’s Division of Information Technology supports, develops, and maintains the university’s Information Technology environment in support of University endeavors and provides leadership in the application of information technology and computer support. We work with students, faculty, and staff on all Mercer campuses and the Regional Academic Centers.
In this section:
- Helping the Mercer Community
- Supporting the Educational Mission
- Making Technology Work
- Introducing the World to Mercer University
Helping the Mercer Community
- Handling, prioritizing, and monitoring support calls for all IT-related issues
- Configuring University computers, including email and Internet connectivity
- Resetting passwords
- Establishing VPN connections
- Troubleshooting computer problems
- Configuring handheld devices for use with Mercer email accounts
- Establishing new services or connections
- Setting up audio/visual (A/V) equipment
Supporting the Educational Mission
- Assist with Canvas, our online Learning Management System (LMS)
- Providing orientation and training to students, faculty, and staff on Mercer’s IT resources
- Supporting audio, digital, and video projects for classes, such as e-portfolios and digital storytelling/essays
- Assisting with other technologies, such as blogging, podcasting, digital imaging, and multimedia presentations
- Providing photography, videography, and audio/visual design services to support educational endeavors
- Supporting the SunGard/SCT plus administrative applications: Student Information System, Financial Records System, Human Resources System, and the Loan Management System
Making Technology Work
- Managing security and availability of University data network
- Managing the University data center
- Establishing and maintaining voice services for University
- Designing, deploying, and maintaining the infrastructure for University voice, server, and network services
Introducing the World to Mercer University
- Assisting with faculty/staff and departmental websites
- Overseeing university website development and maintenance
- Hosting new websites
- Providing guidance, templates, and best practices for website development