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Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails, automatically installing software security patches, and constantly updating our antivirus software.

In this section:

Phishing Scams

Phishing scams are attempts to trick you into releasing your email account, bank, credit card, or other private information to an unidentified individual.

Visit this website to learn more about phishing scams.

Spam Protection

Spam is junk email that may contain offensive or deceptive content. Spam can also contain harmful attachments or viruses. All Mercer email accounts are protected with a spam-blocking product called IronPort, by Cisco Systems, Inc. IronPort scans your incoming emails for possible spam and quarantines (captures) suspicious emails.

Marking an Email as Safe

If an email is quarantined by the Ironport spam filter, we recommend that you do not mark it as safe for viewing unless you are absolutely certain it is safe. The spam filter is designed to catch suspicious emails.

IronPort periodically sends out a spam quarantine notification report (to your email account) of all recently quarantined emails so that you can ensure all suspected spam is actually junk email. If any of the quarantined emails are not junk, click the Not Spam link next to the message to return it to your normal email inbox. IronPort only releases reports when spam has been quarantined; if you have not received any suspected spam to your email account, IronPort will not send you a spam quarantine notification report.

Managing Safe/Block Lists

Ironport also gives you the ability to manage your own safe/block lists. From your quarantine notification email, click the Your Email Quarantine link. In the Options menu, located in the top right-hand corner, select safelist or blocklist. Add the email address and click the Add to List button.

If Ironport quarantines an email you wish to add to your safelist, simply select the checkbox next to the email and choose the Release and Add to Safelist option from the Select Action drop-down menu.

Virus Protection

Viruses are small programs that corrupt normal computer operations or files. If downloaded, the viruses could cause severe damage to your computer and/or the Mercer network and may result in significant data loss. In an effort to better protect Mercer's computer systems from viruses and malware, we have implemented Microsoft System Center Configuration Manager (SCCM) which ensures the software on your computer is up-to-date. One of the reasons systems become infected with viruses and malware is due to the latest software updates not being installed. On a regular basis, vendors (i.e., Microsoft, Adobe, Java, etc.) release what are known as "patch" updates to their software due to security problems that are exploited by hackers.

So, what does this mean to you?

Your computer will regularly communicate with the SCCM server to check for new updates. If new updates are available, they will automatically be installed on your computer. Some updates may require a reboot; if so, you will see a dialog box prompting you to reboot. We recommend you immediately select "Restart". However, if you are in the middle of your work, you may opt to hide the reboot message, and the updates will take effect the next time you reboot your computer. Your computer must be restarted within 24 hours. One hour before your computer forcibly restarts, you will receive a warning message that your computer is about to restart.

 





helpdesk@mercer.edu
(478) 301-2922 . (678) 547-6310