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Mercer IT has compiled a list of common questions we receive in reference to Zoom.

What if I have already been testing Zoom?
There will be no change to the login process when the test accounts are converted to production accounts. All course materials that you have created in Zoom will still be available.



Is WebEx no longer be available?
WebEx will continue to be available after Zoom launches, with a plan to gradually phase it out by the end of June 2018.



Can I keep my recorded WebEx meetings?
You can watch, share, convert, and edit WebEx recordings here. Zoom recordings are automatically saved in .mp4 format. If you want to use WebEx recordings in Zoom, you will have to convert your WebEx recording to .mp4 format.



Do I need to request access to Zoom?
Accounts for all of Mercer's employees and students have been established. If you are unable to log in, contact the IT Help Desk for assitance. See the About Zoom page for login information.



Can Zoom be used to communicate with students or individuals not affiliated with Mercer?
Yes, you will be able to collaborate with anyone who has a computer or mobile device connected to the Internet.



Do all attendees have to log into a Zoom account to join a meeting?
No, attendees do not have to log into a Zoom account to join a meeting. A Zoom account is only required to schedule meetings. Once the host creates the meeting, all other participants can join regardless of whether they have an account.



Do I have to install software to host Zoom meetings?
No, when you join or host a new Zoom meeting you will be given the option to install Zoom or run the application from your web browser.



Do I have to install software to join Zoom meetings?
No, when you join or host a new Zoom meeting you will be given the option to install Zoom or run the application from your web browser.



I don't have a webcam or microphone. Can I still join or host meetings?
Yes, you can still join and host meetings, and you'll be able to see and hear the video and audio from the other participants. Zoom meetings include a chat feature, so even without audio or video, you can still communicate with the participants by typing.


 

 

 

 

helpdesk@mercer.edu
(478) 301-7000