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Mercer IT has compiled a list of common questions we receive in reference to email.

What is my Mercer email address?

All currently enrolled students are assigned Mercer email accounts. You can find your Mercer email address by logging into MyMercer. Select My Profile then My Information from the menu on the left hand side of your MyMercer homepage. Your Mercer email address is listed in your personal information.



Do I have two Mercer email addresses?

Your Mercer email address is Mercer University ID number followed by @live.mercer.edu. (e.g., 12345678@live.mercer.edu). You must use this format to login to Office 365. For convenience sake, Mercer creates an email alias that is YourFirstName.YourLastName@live.mercer.edu. It is up to you which email address you want to share with others, but remember that it is the one with your Mercer University ID number followed by @live.mercer.edu that must be used to login to Office 365 or when your username is required for email configuration.

 


Can I keep my Mercer email address after I graduate?

Upon graduation, you may keep your Mercer email account indefinitely. If you leave Mercer University for any reason other than graduation, your Mercer email account will be disabled. Access to the Office 365 ProPlus suite is deactivated upon departure regardless of your status with the university.



Can I keep my Office 365 ProPlus Suite access after I graduate?

Access to the Office 365 ProPlus suite is deactivated upon departure regardless of your status with the university.



Can I setup my mobile device to check Mercer email?

Any device that supports Microsoft Exchange should be able to check your Mercer email. Instructions for Android and Apple devices can be found on our Email Access website. That page also has the POP and IMAP settings used to configure other email clients that don't support Exchange.











helpdesk@mercer.edu
(478) 301-7000