PURPOSE: To establish policies and procedures for the support and/or repair of student-owned computers.
The Mercer University Information Technology Help Desk provides the following support services on student-owned computer systems:
- Assist in establishing a connection to Mercer’s wired and wireless network(s).
- Evaluation of problems with student systems. Once the system has been evaluated, Mercer IT will make a recommendation to the student on what needs to be done to resolve the problem.
- Provide tools so students can remove viruses, malware, and spyware from their computer systems. We regret that we are unable to perform virus, malware, or spyware scans on student computers.
In order for Mercer IT to evaluate a student system, it must boot up fully to the installed operating system and no hardware failures must be present. If the system is not operational, the student should either call the manufacturer for warranty repair or contact a computer repair facility. Before evaluating a student system’s connection to Cisco Network Access Control, the student must first attempt to connect to the network from his/her dorm room, and the system must meet minimum requirements, to include the installation of valid antivirus software.
Due to liability issues related to student-owned hardware, software, and data, Mercer IT cannot perform hardware repairs on student systems.
Due to liability issues with the student's data, Mercer IT will not install operating systems or application software on student systems other than that required to gain access to Mercer's networks.