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Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails. All Mercer email accounts are protected with Microsoft’s Advanced Threat Protection (ATP). ATP is a cloud-based email filtering service designed to protect your mailbox against malware and other attacks in real time. If you have questions or concerns about a suspicious email, contact the Mercer IT Help Desk.

In this section:
 

 

Marking an Email as Safe

Advanced Threat Protection (ATP) moves suspicious emails to your Junk Email folder. If an email is quarantined by Advanced Threat Protection (ATP), we recommend that you do not mark it as safe for viewing unless you are absolutely certain it is safe. If you are certain a quarantined email is not junk, follow the steps listed below for marking an email as safe.

Via MercrLive: In the Junk Email folder, highlight the message and select Not Junk from the menu to return the message to your inbox.

 

Reporting Emails

While Advanced Threat Protection (ATP) attempts to protect you from spam, viruses, and other scams in real time, it is still possible for messages to make it to your inbox. If you suspect an email as phishing or spam you have multiple options to manually report these instances.

Via MercerLive:

  • Highlight the message, click Junk from the ribbon, and Junk or Phishing.



  • Or open the suspicious email message, click Junk from the ribbon, and Junk or Phishing.


 





helpdesk@mercer.edu
(478) 301-7000