- Email Account
- Email with Microsoft Outlook
- Email via the Internet
- Multi-Factor Authentication (MFA)
- Departmental Data Storage
- Personal Data Storage
- Data Management
- Virtual Private Network Access (VPN)
- Mercer Applications
- CampusNexus Student
- CampusVue Finance, HR & Payroll
- IT Self-Service Portal
DevicesPurchasing. IT provides technical support, free of charge, during specific life cycles as outlined per our Computer Equipment Service and Support Policy. Our support covers setup and configuration of your system, Mercer software application installations, and general computer troubleshooting and assistance.
Active Directory is a central database containing information about Mercer employees that is used for authentication purposes to provide access to Mercer's secure network and resources. Your Active Directory account is your ticket to most Mercer systems and resources. Your username is typically your last name followed by an underscore and your first and middle initial (example: doe_jm). Your username and password will be used to access your computer, email, the wireless network, Mercer Applications, CampusVue- Finance, HR & Payroll, and others.
Cisco Telephone System.
network and email system. Due to the plethora of personal devices on the market today, we cannot guarantee connectivity or provide support above general access and configuration.
Note: Changing or resetting your password changes your password for the following systems: Windows computers, email, MyMercer, Mercer Applications, the MU-Secure wireless network, CampusNexus, and CampusVue- Finance, HR & Payroll, and others.
You are provided with 50 GBs of storage space on the Exchange Server. If you require more storage space, it can be purchased through IT. For more information, visit our page on Services & Fees. However, practicing regular email maintenance will assist in keeping you under your 50 GB email quota. For more information and commonly asked questions, visit our page on Email.
https://www.office.com to access your email, calendars, contacts, and tasks when you do not have access to the Microsoft Outlook desktop application.
Multi-Factor Authentication or MFA refers to an additional layer of security that is added to the Office 365 login process. To add this extra layer of security to Mercer’s and your data, Mercer IT enables MFA on all employee accounts. You are most likely already using MFA on many of your other commercial accounts, such as credit card(s) and bank account(s). This extra layer of security means that even if your password is hacked, your account will remain secure. For information on how to set up your accounts, visit our Multi-Factor Authentication (MFA) page.
The following collaboration tools are available for use by all employees. Most of these tools can be used with
mobile devices and without a Virtual Private Network (VPN) connection. For more information, visit the Collaboration Tools website.
Canvas is an online course system that supports supplementary learning tools in an online environment. Instructors can share course materials (e.g., course syllabus, supplemental readings), post announcements, edit course calendars, track and calculate grades, or start online discussion boards using Canvas. Canvas accounts are created for all new employees during the IT employee setup process. For more information, visit our page on Canvas.
Microsoft Teams to all faculty, staff, and students. Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. Microsoft Teams accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Microsoft Teams.
Zoom to all faculty, staff, and students. Zoom Video Conferencing is a simple to use cloud-based video solution that offers many features including integration with Canvas, hosting online meetings, video conferences, webinars, questionnaires within meetings, and much more. Zoom accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Zoom.
All faculty, staff, and students receive free Zoom cloud storage. In order to maintain this free service, per the Zoom Cloud Storage Policy, all Zoom recordings over 180 days are automatically deleted at the end of each semester.
Services & Fees. Mercer IT will provide you with access to these shared resources during your new employee setup process.
It is a vital part of your job here at Mercer to respect and protect all personal data collected on our students and employees. Therefore, all Mercer data should be stored in either a departmental or personal network location. When you log into any Mercer computer, your M: and P: drives will be automatically mapped to these network locations. If you are a Mac user, Mercer IT will create an alias to these locations on your Mac desktop.
- Never share your password with anyone else.
- Never write your password down.
- Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
- Change your password periodically.
Your department provides you with a computer system to make it easier for you to accomplish the tasks associated with your job. You should not download and/or install any software, which is not work-related. The most typical way in which viruses and malware infect a system is through downloaded software. If you have a need for a software package which was not installed by Mercer IT, contact the IT Help Desk to ensure you get a properly licensed, legitimate copy of the application. For more information, visit our page on Security Best Practices.
Virus and Spam Protection.
Security Best Practices.
Mercer Applications is a web portal which centralizes access to all of Mercer’s Enterprise Resource Planning (ERP) applications. You will use the same credentials used to access your computer and email to log in to Mercer Applications. Once logged in, you will be presented with icons for the applications to which you have access. The common applications are CampusNexus Student Production and CampusVue Finance, HR & Payroll.
University Accounting page.
Mercer IT offers access to Echo360 to all faculty, staff, and students. Echo360 is an active learning platform that allows instructors to capture, edit, and distribute lectures and screencasts. Classrooms across Mercer's campuses are being equipped with Echo360 which can be used to record live classes, including audio, video, and more. Echo360 accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Echo360.
IT Self-Service Portal is used to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! You can access the portal at https://ithelp.mercer.edu. When prompted, enter the same login credentials used to access your computer and/or MyMercer.
MyMercer is a unified academic and administrative platform used to service students at every stage and touch point of their academic experience, from admissions to alumni relations. All current faculty, staff, and students use MyMercer on some level to perform day-to-day functions and access data. For more information, visit our page on MyMercer.