- Your system will be scheduled for an automatic upgrade on Friday, August 1. If your computer is not connected to the network at this time, the upgrade will occur when it is connected.
- If your computer is running Windows 10, and you prefer to complete the upgrade before Friday, August 1, follow these steps:
- Verify that your computer is running Windows 10 by typing “winver” in the Windows search bar.
- Back up all important files to your OneDrive or network shared drive.
- Follow the upgrade instructions provided on the IT website. The process will take approximately one to three hours, and for optimal results, you should connect your computer to Ethernet rather than Wi-Fi during the upgrade.
- If you are unable to complete the upgrade, your system will be scheduled for an automatic upgrade on Friday, August 1. If your computer is not connected to the network at this time, the upgrade will occur when it is connected.
Remember that if your laptop is over 4 years old or your desktop is over 5 years old, it must be replaced. The two digits after the letters “RT” on the “Property of Mercer University” label indicate the purchase year of your computer. Visit the IT website for pricing information. If you need assistance selecting a viable replacement, contact the IT Help Desk.
Mercer Service and Support Policy
Per Mercer’s Computer Equipment Service and Support Policy, laptops are to be replaced every 4 years and desktops every 5 years. As outlined in the policy, the time and effort involved in supporting older computers necessitate an additional service charge for each reported incident for computers older than this. All IT-related purchases must be approved.
