How do I...
- access my email via the Internet?
- add my Mercer email account to my mobile device?
- remove my Mercer email account from my mobile device?
- create an out-of-office (OOO) message?
- check the size of my email box?
- know how much email I can store on the server?
- purchase additional storage?
- forward my email to a different email address?
- use IMAP or POP services?
How do I access my email via the Internet?
You access your Microsoft 365 email, calendar, address book, and tasks on any computer through a web browser at https://www.office.com. Click here for instructions on how to log in.
Note: You may also find a quick link to Microsoft O365 in the "Take me to..." above.
How do I add my Mercer email account to my mobile device?
Click here for instructions on how to add your Microsoft 365 account to an Android device.
Click here for instructions on how to add your Microsoft 365 account to an Apple device (iPhone, iTouch, or iPad).
How do I remove my Mercer email account from my mobile device?
Remove account from an Android device:
- Launch the Settings app.
- Select Accounts, Accounts & Sync, or My Accounts, depending on your device.
- Select Corporate, Microsoft ActiveSync or Exchange, depending on your device.
- Choose the email account you wish to remove.
- Tap the three dot Menu button in the top right-hand corner and select Remove account.
Remove account from an Apple device (iPhone, iTouch, or iPad):
- Launch the Settings app.
- Select Accounts & Passwords.
- Choose the email account you wish to remove.
- Select Delete Account.
How do I create an out-of-office (OOO) message?
Outlook for Windows:- In Outlook, select File and Automatic Replies (Out of Office) from the Outlook window.
- In the Automatic Replies box, select Send automatic replies.
- To set the start and end dates, select the Only send during this time range checkbox, and enter the start and end dates and times. Otherwise, you'll need to turn off automatic replies manually.
- On the Inside My Organization tab, enter the automatic reply you want to send to teammates or colleagues.
- To set options for replying to people outside your organization, select the Outside my organization tab, then the Auto-reply to people outside my organization checkbox and My Contacts only or Anyone outside my organization. Lastly, enter the automatic reply you want to send to anyone outside of your organization.
- Select OK to save your settings.
Outlook for Mac:
- In Outlook, select Mail from the lower left corner of the navigation pane.
- On the Tools tab, select Automatic Replies.
- Select the Send automatic replies for account "(your account)" checkbox.
- To set the start and end dates, select the Send replies during this time period checkbox, and enter the start and end dates and times. Otherwise, you'll need to turn off automatic replies manually.
- Under Reply once to senders within my organization, enter the automatic reply you want to send to teammates or colleagues.
- To set options for replying to people outside your organization, select the Send replies outside my organization checkbox, then Send only to my Contacts or Send to all external senders. Lastly, enter the automatic reply you want to send to anyone outside of your organization.
- Select OK to save your settings.
Outlook for via the Web:
- Sign in to Microsoft 365: https://www.office.com
- Select the gear icon
in the upper-right corner of the page. - Select the View all Outlook settings link.
- Then choose Mail and Automatic replies.
- Select the Turn on automatic replies toggle.
- To set the start and end dates, select the Send replies during a time period checkbox, and enter the start and end dates and times. Otherwise, you'll need to turn off automatic replies manually.
- Select the checkbox for any of the following options:
- Block my calendar for this period
- Automatically decline new invitations for events that occur during this period
- Decline and cancel my meetings during this period.
- Under Send automatic replies inside your organization, enter the automatic reply you want to send to teammates or colleagues.
- To set options for replying to people outside your organization, select the Send replies outside your organization checkbox. Enter the automatic reply you want to send to anyone outside of your organization. You my also choose the Send replies only to contacts checkbox, if preferred.
- Select Save.
How do I check the size of my email box?
Outlook for Windows:
- Click the File tab in the upper-left corner of the Outlook window.
- Select Info on the left. The amount of free space will appear under Mailbox Cleanup or Mailbox Settings, depending on the version of Outlook.
Outlook via the Web:
- Sign in to Microsoft 365: https://www.office.com
- Select the gear icon in the upper-right corner of the page.
- Select the View all Outlook settings link.
- Then General and Storage. Your mailbox usage will appear at the top of the page.
How much email can I store on the server?
Each faculty and staff member at Mercer University is provided 50 GB of email storage space. Email in your Sent and Deleted folders also count toward the server storage space used. When the quota nears, warning messages are sent to your Inbox. When your quota is exceeded, inbound and outbound messages will be disabled, which also prevents incoming voice mail messages on the Cisco voice mail system.
We recommend you regularly delete unnecessary emails. You may also move your emails to your Personal Folders, which saves them on your hard drive. For instructions on moving emails to your Personal Folders, click here. As always, we recommend that you regularly backup important files on your hard drive.
Can I purchase additional storage?
No, you will not be able to purchase additional storage. Once your account is migrated to Microsoft 365, you will no longer be charged any fees for your email.
Can I forward my email to a different email address?
Email forwarding refers to using other internet browser based email services to centrally receive all email using POP or IMAP services. Due to the possibility that sensitive or confidential information may be sent to you by others at Mercer, email forwarding is not allowed.
Can I use IMAP or POP services?
IMAP and POP services provide weaker security than the Microsoft 365 protocol Mercer uses. Because they are not secure, Mercer University Information Technology does not offer IMAP or POP access. Visit the IT website for more information on how you can access your Mercer email.
What is the maximum attachment size?
Attachments of up to 150 MB email file size (25 MB per file attachment) If you need to send or receive larger amounts, please use other methods of delivery, including zipped files or FTP.
