The New Employee account setup process has changed. Please read the following information carefully. Effective immediately, Mercer’s Human Resources (HR) department will initiate the New Employee account setup process. The web form that was previously used has been retired.
The new process will be completed via our new IT Self-Service Portal:
- Once your new employee is approved by Mercer’s HR department, they will submit a request to IT that will initiate the New Employee account setup process.
- The new employee’s supervisor (or designated liaison) will receive an email from IT requesting to complete the New Employee account access form via the IT Self-Service Portal. The email will be sent from IT with the subject: Required Action - New Employee Account Setup.
- Visit the IT Self-Service Portal via the link provided in the email and log in with the same username and password used to access your computer and/or email.
The IT Self-Service Portal can also be used for a variety of IT service requests. We encourage you to check it out!