Mercer IT has compiled a list of common questions we receive in reference to MyMercer.

How do I...

• see obscured information from a widget on my MyMercer dashboard?
• disable my pop-up blocker?

How do I see obscured information from a widget on my MyMercer dashboard?

MyMercer uses widgets to display information on your dashboard. If your widget is not displaying correctly, it may be due to your computer or browser scaling. Follow the instructions below on how to adjust your browser's zoom settings.

Windows

1. Hold the CTRL key.
2. Use the scroll wheel or +/- keys to zoom in or out.

Mac

1. Hold the CMD key.
2. Use the +/- keys to zoom in or out.

How do I disable my pop-up blocker?

MyMercer uses pop-ups to open some content. If you can't see some information, get a warning that the browser has blocked a pop-up, or if only a blank screen shows, you may be experiencing a pop-up blocker. Select a browser below and follow the instructions on how to disable the pop-up blocker in your web browser.

• Chrome
• Firefox
• Internet Explorer 9 - 12
• Microsoft Edge

Browsers
Chrome	Click the Chrome menu button in the upper-right hand corner. It is indicated by three dots. Select Settings. Select Privacy and security from the left-hand menu. Choose Site Settings. Under Content, choose Pop-ups and redirects. In the Allowed ti send pop-ups and use redirects section, choose Add. Enter "mercer.edu" and click Add, repeat for "my.mercer.edu".
Firefox	Click the Firefox menu button in the upper-right hand corner. It is indicated by three bars . Select Settings, Options, or Preferences. Select Privacy & Security from the left-hand menu. In the Permissions section, choose Exceptions. Enter "mercer.edu" and click Allow, repeat for "my.mercer.edu" and Save Changes.
Internet Explorer 9 -12	Select Tools or the gear icon . Choose Internet options and the Privacy tab. Uncheck Turn on Pop-up Blocker. Click OK.
Microsoft Edge	Click the Edge menu button in the upper-right hand corner. It is indicated by three dots. Select Settings. Select Cookies and site permissions from the left-hand menu. Choose Pop-ups and redirects. Toggle the Block (recommended) button to off.