MU Information Technology

IT Help Desk

Special Support Hours
No special support hours at this time.

After-Hours Support
To reach us for *after-hours* support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call. If you do not receive a call back within 15 minutes, please call again.

Contact Us
Self-Service Portal	Email	Call	Visit
ithelp.mercer.edu Use the portal to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location Enter the same login credentials used to access MyMercer and/or Mercer email.	helpdesk@mercer.edu Be sure to include your Mercer ID number and provide as much detail as possible about your issue.	(478) 301-7000 All Campuses Monday - Friday 8:30 am - 5:00 pm Saturday and Sunday Closed Be sure to have your Mercer ID number ready.	Macon Campus 2nd Floor Tarver Library Monday - Friday 9 am - 5 pm Atlanta Campus Swilley Library, Suite 144K By appointment only Douglas County Campus Office Number 112 By appointment only Henry County Campus Office Number 153 By appointment only
Note: The support hours and locations for students differs from employees.

Self-Service Portal

Email

Call

Visit

ithelp.mercer.edu

Use the portal to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location

Enter the same login credentials used to access MyMercer and/or Mercer email.

helpdesk@mercer.edu

Be sure to include your Mercer ID number and provide as much detail as possible about your issue.

(478) 301-7000

All Campuses
Monday - Friday
8:30 am - 5:00 pm

Saturday and Sunday
Closed

Be sure to have your Mercer ID number ready.

Macon Campus
2nd Floor Tarver Library
Monday - Friday
9 am - 5 pm

Atlanta Campus
Swilley Library, Suite 144K
By appointment only

Douglas County Campus
Office Number 112
By appointment only

Henry County Campus
Office Number 153
By appointment only

Note: The support hours and locations for students differs from employees.

Annual Holiday Schedule
Martin Luther King Day	Monday, January 20, 2025
Good Friday	Friday, April 18, 2025
Memorial Day	Monday, May 26, 2025
Independence Day	Friday, July 4, 2025
Labor Day	Monday, September 1, 2025
Thanksgiving	Thursday and Friday, November 27 & 28, 2025
Christmas & New Year	Monday, December 23, 2024 - Wednesday, January 1, 2025 Tuesday, December 24, 2025 - Thursday, January 1, 2026

Unless otherwise noted in the Special Support Hours section, the IT Help Desk adheres to the University holiday schedule for closings. See the After-Hours Support section if you require after-hours or holiday support.

About
Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as: Wired/wireless network access Access to Mercer websites (MyMercer, Mercer email, Canvas...) Computer recommendations Problem evaluation Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations. In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines: Urgent requests/issues - Call and stay on the line to speak to a technician. Non-urgent requests/issues - Submit via the IT Self-Service Portal. Submissions are handled in the order in which they are received.

About

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

Wired/wireless network access
Access to Mercer websites (MyMercer, Mercer email, Canvas...)
Computer recommendations
Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

Urgent requests/issues - Call and stay on the line to speak to a technician.
Non-urgent requests/issues - Submit via the IT Self-Service Portal. Submissions are handled in the order in which they are received.

Student Employment Opportunities
Interested in joining our team? View our technical and non-technical student employment opportunities.