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Multi-Factor Authentication (MFA) is an authentication method that allows access to an application or website after successfully presenting two or more verification factors. Instead of using just a username and password, MFA requires additional verification to help keep your accounts secure. This extra layer of security means that if your password is hacked, your account will remain secure. MFA is used with Mercer applications, including mobile BearCard ID, Canvas, Workday, Zoom, and Microsoft 365.


MFA Setup Instructions

  1. Select one of the following as your primary authentication method and follow the instructions:
    • Text Messaging Setup: (most common): By selecting this setup option, you will use text messaging as your primary security method.

    • Microsoft Authenticator App Setup: By selecting this setup option, you will use the mobile app as your primary security method. Beginning February 27, 2023 the authenticator app will use number matching.

  2. Follow these instructions to add an alternate email address. If you do not add an alternate email address you will be required to contact the Help Desk in the event your phone is lost or stolen.

  3. If you do not complete the MFA Setup by the deadline provided, your Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, etc.) on each installed device will prompt you to complete the setup..

Frequently Asked Questions

If you have further questions, review the MFA Frequently Asked Questions or contact the IT Help Desk.
(478) 301-7000