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Special Support Hours

The IT Help Desk will be closed for Independence Day on Thursday, July 4, 2019. We will resume regular business hours on Friday, July 5, 2019 at 8:30 am.

Summer Hours are in place until Fall semester.


Contact Us


Email


Call


Visit

helpdesk@mercer.edu

**Be sure to include your Mercer ID number and provide as much detail as possible about your issue.**

(478) 301-7000

All Campuses
Monday – Friday
8:30 am – 5 pm
Saturday and Sunday, Closed

**Be sure to have your Mercer ID number ready.

Macon Campus – 2nd floor Tarver Library
Monday – Thursday, 3 – 5 pm
Friday, 2 – 5 pm

Atlanta Campus – Swilley Library 144K
By appointment only

Douglas County Campus - Office Number 112
By appointment only

Henry County Campus – Office Number 153
By appointment only


After-Hours Support

To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please call again.


Annual Holiday Schedule
Martin Luther King Day Monday, January 21, 2019
Good Friday Friday, April 19, 2019
Memorial Day Monday, May 27, 2019
Independence Day Thursday, July 4, 2019
Labor Day Monday, September 2, 2019
Thanksgiving Break Wednesday, Thursday and Friday, November 20, 21 & 22, 2019
Christmas & New Year Monday, December 16, 2019 - Friday, January 5, 2020
 
Unless otherwise noted the IT Help Desk adheres to the following holiday schedule for closings. See the After-Hours Support section listed above, if you require after-hours or holiday support.

About

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

  • Wired/wireless network access
  • Access to Mercer websites (MyMercer, Mercer email, Canvas...)
  • Computer recommendations
  • Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

  • Urgent requests/issues - Call and stay on the line to speak to a technician.
  • Non-urgent requests/issues - Submit via email or voicemail. Submissions are handled in the order in which they are received.

Student Employment Opportunities

Interested in joining our team? View our technical and non-technical student employment opportunities.

 

 

 

 

 

helpdesk@mercer.edu
(478) 301-7000