Email Access - Microsoft 365

Microsoft 365 is the university's student email system, powered by Microsoft. All Mercer students are provided an email account. Students may access their email accounts over the Internet or via mobile device (e.g., iPhone, Windows-based Droid).

In this section:

• Checking Email via the Internet
• Checking Email via MyMercer
• Finding Your Email Address
• Changing Your Email Password
• Configuring Mobile Devices (Apple and Android)

Additional resources:

• Frequently Asked Questions
• Enabling Focused Inbox
• Help! I think someone has access to my account.
• Phishing - Dont get reeled in...
• Updating Attachment Preferences

 

Checking Email via the Internet

You can check your Mercer email account via the Internet. Follow the steps below to check your email via the Internet.

1. Visit the Microsoft 365 sign in page: https://www.office.com
2. Enter your Mercer University ID number followed by @live.mercer.edu. (e.g., 12345678@live.mercer.edu)
3. Click Next.
4. Enter the same password used to access your MyMercer account.
5. Click Sign in.
   

 

Checking Email via MyMercer

You can access your Mercer email account via MyMercer. Follow the steps below to access yur email via MyMercer.

• Log in to MyMercer.
• Select External Links then Mercer Email from the menu on the left hand side of your MyMercer homepage.
• Click the Mercer Email link provided.
• Mercer University ID number followed by @live.mercer.edu. (e.g., 12345678@live.mercer.edu)
• Click Next.
• Enter the same password used to access your MyMercer account.
• Click Sign in.
  

 

Finding Your Email Address

All currently enrolled students are assigned Mercer email accounts. Follow the steps below to find your MercerLive email address.

• Log in to MyMercer.
• Select My Profile then My Information from the menu on the left hand side of your MyMercer homepage.
• Your Mercer email address is listed in your personal information.
  

 

Changing Your Email Password

Mercer provides the several options to make it easy for you to change or reset your password. Visit the Password Self-Service information page or follow the steps below to change your password via Microsoft 365. Note: If you change your email password it also changes your password for MyMercer, the wireless network, and on-campus computers.

Change your password:

1. Log in to your Microsoft 365 account here: https://www.office.com
2. Click the gear icon in the upper-right corner and select Change your password.
3. Enter your current password in the Old password field.
4. Enter your new password in the Create new password and Confirm new password fields.
5. Click submit. Once changed, the new password will become effective immediately.

Reset a forgotten password:

1. Visit Microsoft 365 here: https://www.office.com
2. Enter your email address and click Next.
3. Click the Forgot my password link.
4. Enter the characters in the picture or the words in the audio and click Next.
5. Choose text or call my mobile phone for verification step 1 and follow the steps.
6. Answer three security questions for verification step 2 and click Next.
7. Enter your new password in the new password and Confirm new password fields.
8. Click Finish. Once changed, the new password will become effective immediately.

 

Configuring Mobile Devices (Apple and Android)

For instructions on configuring your mobile device to access your Mercer email, choose from the list below:

 

helpdesk@mercer.edu
(478) 301-7000