Welcome to Mercer University! The Mercer Information Technology Office is here to help you with all your IT needs. The information presented on this page is meant to be introductory. For comprehensive details about the various IT services and resources, explore the rest of the IT website.
In this section:
- Bear Print: Mercer’s Pay-for-Print System
- Computer Recommendations
- IT Self-Service Portal
- Microsoft Office
- Student Discounts
- Student Employment
Student PortalMyMercer, click here.
You can find your Mercer email address by logging into MyMercer. Select My Profile then My Information from the menu on the left hand side of your MyMercer homepage. Your Mercer email address is listed in your personal information.
For more information about Mercer email accounts, visit the Email Access page.
If you receive a suspicious email, click here to review a current list of known phishing attempts. If your email is not shown in the list, contact the IT Help Desk immediately.
Collaboration ToolsThe following collaboration tools are available for use by all students. Most of these tools can be used with mobile
devices. For more information, visit the Collaboration Tools website.
Microsoft Teams to all faculty, staff, and students. Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 suite of applications. All currently enrolled students are automatically assigned Teams accounts. For more information, visit our page on Microsoft Teams.
Mercer IT offers access to Zoom to all faculty, staff, and students. Zoom Video Conferencing is a simple to use cloud-based video solution that offers many features including integration with Canvas, hosting online meetings, video conferences, webinars, questionnaires within meetings, and much more. All currently enrolled students are automatically assigned Zoom accounts. For more information, visit our page on Zoom.
All faculty, staff, and students receive free Zoom cloud storage. In order to maintain this free service, per the Zoom Cloud Storage Policy, all Zoom recordings over 180 days are automatically deleted at the end of each semester.
Internet/NetworkNetwork Access for more information.
- Never share your password with anyone else.
- Never write your password down.
- Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
- Change your password periodically.
For more information on staying secure, visit our page on Security Best Practices.
Multi-Factor Authentication (MFA)Multi-Factor Authentication (MFA) is an authentication method that allows access to an application or website after successfully presenting two or more verification factors. Instead of using just a username and password, MFA requires additional verification to help keep your accounts secure. This extra layer of security means that if your password is hacked, your account will remain secure. MFA is used with Mercer applications, including mobile BearCard ID, Canvas, Workday, Zoom, and Microsoft 365.
Bear Print: Mercer’s Pay-for-Print SystemBear Print is Mercer University's pay-for-print system that allows you to use your own personal computer or a Mercer computer lab workstation to print documents to any pay-for-print printer on campus. Using Bear Print, you can print your document and pick it up at your convenience! For more information on this system, visit Bear Print.
Mercer University recommends that all computers purchased for student use meet specific criteria in order to be compatible with university networks. Visit the Computer Recommendations for details.
IT Self-Service Portal is used to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! You can access the portal at https://ithelp.mercer.edu. When prompted, enter the same login credentials used to access MyMercer and/or Mercer email.
this page for information on how to install Microsoft Office on your device(s).
Student Discounts section of our website for more information.
IT Student Employment section of our website for more information.