Welcome to Mercer University! The Mercer Information Technology
Office is here to help you with all your IT needs. The information
presented on this page is meant to be introductory. For
comprehensive details about the various IT services and resources,
explore the rest of the IT website.
In this section:
Self-Service Tools
Collaboration Tools
Internet/Network
Security
Additional Resources
Self-Service Tools
The IT Self-Service Portal is used to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! You can access the portal at https://ithelp.mercer.edu. When prompted, enter the same login credentials used to access MyMercer and/or Mercer email.
MyMercer is an online self-service portal that allows students to register and manage courses, schedules, grades, financial aid, payments, and academic or administrative holds. For more information on MyMercer, click here.
Workday is Mercer's cloud-based system for managing on-campus student employment. Mercer students can apply for jobs, track work time, and perform other job-related tasks in Workday. Visit the Student Employment site for more information. Our team has job opportunities for students in various IT areas, including Marketing Communications, Help Desk, Field Support, Audiovisual, and New Media.
Microsoft 365 is the university’s student email system, powered by Microsoft. All currently enrolled students are automatically assigned Mercer email accounts. Once you receive your account information, you are required to log in to your Microsoft 365 account at https://www.office.com, configure your account security (Multi-Factor Authentication or MFA), and immediately change your password.
You can find your Mercer email address by following the steps below:
- Log in to MyMercer: https://my.mercer.edu
- Select My Profile then My Information from the menu on the left hand side of the homepage.
- Your Mercer email address is listed in your personal information.
Full-time employees, active adjunct instructors, and active students are provided with 99 GB of storage space, while all others receive 50 GB.
Phishing is a type of cyber attack designed to deceive individuals into providing sensitive information such as passwords, credit card numbers, or other personal data. This is typically done by sending emails or messages that appear to be from legitimate sources, such as banks, social media platforms, or government agencies. These messages often contain links to fake websites that mimic the appearance of real ones, tricking users into entering their confidential information. Phishing can also involve phone calls or text messages. Phishing attacks aim to steal personal information for identity theft, financial gain, or other malicious purposes.
For more information, visit our website on Phishing. If you receive a suspicious email, vist the Security Alerts section of the IT website for instructions on how to report it.
Collaboration Tools
The following collaboration tools are available for use by all students. Most of these tools can be used with mobiledevices. For more information, visit the Collaboration Tools website.
Canvas is an online course system that supports supplementary learning tools in an online environment. Students can download course materials (e.g., course syllabus, supplemental readings), view course announcements, review course calendars, track grades, or participate in online discussion boards using Canvas. For more information, visit the Canvas website.
Mercer IT offers access to Microsoft Teams to all faculty, staff, and students. Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 suite of applications. All currently enrolled students are automatically assigned Teams accounts. For more information, visit our website on Microsoft Teams.
Mercer IT offers access to Zoom to all faculty, staff, and students. Zoom Video Conferencing is a simple to use cloud-based video solution that offers many features including integration with Canvas, hosting online meetings, video conferences, webinars, questionnaires within meetings, and much more. All currently enrolled students are automatically assigned Zoom accounts. For more information, visit our website on Zoom.
All faculty, staff, and students receive free Zoom cloud storage. In order to maintain this free service, per the Zoom Cloud Storage Policy, all Zoom recordings over 180 days are automatically deleted at the end of each semester.
Internet/Network
Mercer IT maintains network systems (wired and wireless) that allows students to connect to the Internet on all campuses. Visit Network Access for more information.
Security
Mercer's IT department has implemented industry-standard network and system security measures to ensure our employees and students are protected from computer security breaches and vulnerabilities. However, your Mercer username and password grants you access to many different resources. Keeping that password secure is very important. Listed below are some common best practices.- Never share your password with anyone else.
- Never write your password down.
- Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
- Change your password periodically.
For more information on staying secure, visit our website on Security Best Practices.
Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails. All Mercer email accounts are protected with Microsoft’s Advanced Threat Protection (ATP). ATP is a cloud-based email filtering service designed to protect your mailbox against malware and other attacks in real time.
Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) is an authentication method that allows access to an application or website after successfully presenting two or more verification factors. Instead of using just a username and password, MFA requires additional verification to help keep your accounts secure. This extra layer of security means that if your password is hacked, your account will remain secure. MFA is used with Mercer applications, including mobile BearCard ID, Canvas, Workday, Zoom, and Microsoft 365.
A strong password is the best way to protect yourself from unauthorized access to confidential information. Mercer IT highly recommends periodic password changes. Visit the Password Self-Service website for instructions on how to change your password.
Additional Resources
Bear Print: Mercer’s Pay-for-Print System
Bear Print is Mercer University's pay-for-print system that allows you to use your own personal computer or a Mercer computer lab workstation to print documents to any pay-for-print printer on campus. Using Bear Print, you can print your document and pick it up at your convenience! For more information on this system, visit Bear Print.
Mercer University recommends that all computers purchased for student use meet specific criteria in order to be compatible with university networks. Visit the Computer Recommendations for details.
Mercer partners with Microsoft to offer the latest Office suite to all active Mercer employees and students free of charge. The latest versions of Microsoft Access, Excel, OneNote, Outlook, PowerPoint, and Word can be installed on up to five PCs, Macs, or mobile devices. Visit this page for information on how to install Microsoft Office on your device(s).
Several third-party companies offer favorable pricing on hardware and software for Mercer University students. These discounts are offered on purchases directly from the vendor—not the IT department. Visit the Student Discounts section of our website for more information.
We actively hire students throughout the academic year, offering a great opportunity to gain practical experience and develop valuable skills for your future. If you're a motivated student seeking a part-time position, we encourage you to apply. Check out the IT Student Employment section of our website for information on joining our team.
