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Special Support Hours

No special support hours at this time.


Contact Us


Service Portal


Email


Call


Visit

ithelp.mercer.edu

Enter the same login credentials used to access MyMercer and/or Mercer email.

helpdesk@mercer.edu

Be sure to include your Mercer ID number and provide as much detail as possible about your issue.

(478) 301-7000

All Campuses
Monday - Friday
8:30 am - 5 pm

Saturday and Sunday
Closed

Be sure to have your Mercer ID number ready.

Macon Campus
2nd Floor Tarver Library
Monday – Thursday, 3 – 5 pm
Friday, 2 – 5 pm

Atlanta Campus
Swilley Library, Suite 144K

Monday – Thursday, 3 – 5 pm
Friday, 2 – 5 pm

Douglas County Campus
Office Number 112
By appointment only

Henry County Campus
Office Number 153
By appointment only

Note: The support hours and locations for students differs from employees. For more information about the Student Help Desk (Macon or Atlanta), visit the IT website for students.

After-Hours Support

To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please call again.


Annual Holiday Schedule
Martin Luther King Day Monday, January 21, 2019
Good Friday Friday, April 19, 2019
Memorial Day Monday, May 27, 2019
Independence Day Thursday, July 4, 2019
Labor Day Monday, September 2, 2019
Thanksgiving Break Wednesday, Thursday and Friday, November 20, 21 & 22, 2019
Christmas & New Year Monday, December 16, 2019 - Friday, January 5, 2020
 
Unless otherwise noted the IT Help Desk adheres to the following holiday schedule for closings. See the After-Hours Support section listed above, if you require after-hours or holiday support.

About

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

  • Wired/wireless network access
  • Access to Mercer websites (MyMercer, Mercer email, Canvas...)
  • Computer recommendations
  • Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

  • Urgent requests/issues - Call and stay on the line to speak to a technician.
  • Non-urgent requests/issues - Submit via the IT Service Portal. Submissions are handled in the order in which they are received.

Student Employment Opportunities

Interested in joining our team? View our technical and non-technical student employment opportunities.

 

 

 

 

 

helpdesk@mercer.edu
(478) 301-7000