No special support hours at this time.

To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please call again.

Self-Service Portal

Email

Call

Visit

ithelp.mercer.edu

Use the portal to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location

Enter the same login credentials used to access MyMercer and/or Mercer email.

helpdesk@mercer.edu

Be sure to include your Mercer ID number and provide as much detail as possible about your issue.

(478) 301-7000

All Campuses
Monday - Friday
8:30 am - 5:00 pm

Saturday and Sunday
Closed

Be sure to have your Mercer ID number ready.

Macon Campus
2nd Floor Tarver Library
Monday - Friday
9 am - 5 pm

Atlanta Campus
Swilley Library, Suite 144K
By appointment only

Douglas County Campus
Office Number 112
By appointment only

Henry County Campus
Office Number 153
By appointment only

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

• Wired/wireless network access
• Access to Mercer websites (MyMercer, Mercer email, Canvas...)
• Computer recommendations
• Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

• Urgent requests/issues - Call and stay on the line to speak to a technician.
• Non-urgent requests/issues - Submit via the IT Self-Service Portal. Submissions are handled in the order in which they are received.

Interested in joining our team? View our technical and non-technical student employment opportunities.