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Special Support Hours

Fall Support Hours posted below begin Monday, August 20. Special Move-In Day Support Hours for Macon students are posted here.


Contact Us


Email


Call


Visit

helpdesk@mercer.edu

**Be sure to include your Mercer ID number and provide as much detail as possible about your issue.**

(478) 301-7000

All Campuses
Monday – Thursday
8:30 am – 7 pm
Friday, 8:30 am – 5 pm
Saturday and Sunday, Closed

**Be sure to have your Mercer ID number ready.

Macon Campus – 2nd floor Tarver Library
Monday – Thursday, 3 – 7 pm
Friday, 2 – 5 pm

Atlanta Campus – Swilley Library 144K
Monday – Thursday, 2 – 6 pm
Friday, 2 – 5 pm

Douglas County Campus - Office Number 112
By appointment only

Henry County Campus – Office Number 153
Tuesday, Noon – 6 pm
Wednesday and Thursday, 10 am – 4 pm
Saturday, 8 am – 3 pm


After-Hours Support

To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please call again.


Annual Holiday Schedule
Martin Luther King Day Monday, January 15, 2018
Good Friday Friday, March 30, 2018
Memorial Day Monday, May 28, 2018
Independence Day Wednesday, July 4, 2018
Labor Day Monday, September 3, 2018
Thanksgiving Break Thursday and Friday, November 22 & 23, 2018
Christmas & New Year Monday, December 24, 2018 - Tuesday, January 1, 2019
 
Unless otherwise noted the IT Help Desk adheres to the following holiday schedule for closings. See the After-Hours Support section listed above, if you require after-hours or holiday support.

About

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

  • Wired/wireless network access
  • Access to Mercer websites (MyMercer, Mercerlive, Canvas...)
  • Computer recommendations
  • Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

  • Urgent requests/issues - Call and stay on the line to speak to a technician.
  • Non-urgent requests/issues - Submit via email or voicemail. Submissions are handled in the order in which they are received.

Student Employment Opportunities

Interested in joining our team? View our technical and non-technical student employment opportunities.

 

 

 

 

 

helpdesk@mercer.edu
(478) 301-7000