No special holiday hours at this time.

Email

Call

Visit

helpdesk@mercer.edu

**Be sure to include your Mercer ID number and provide as much detail as possible about your issue.**

(478) 301-7000

All Campuses
Monday – Thursday
8:30 am – 5 pm
Friday, 8:30 am – 5 pm
Saturday & Sunday, Closed

**Be sure to have your Mercer ID number ready.**

Summer walk-in hours begin Monday, May 14, 2018

Macon Campus – 2nd floor Tarver Library
Monday – Friday, 1 – 5 pm

Atlanta Campus – Swilley Library 144K
Monday – Friday, 1 – 5 pm

Douglas County Campus - Office Number 112
By appointment only

Henry County Campus – Office Number 153
Monday 10 – 6 pm
Saturday 8:30 am – 3:30 pm

To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please call again.

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

• Wired/wireless network access
• Access to Mercer websites (MyMercer, Mercerlive, Canvas...)
• Computer recommendations
• Problem evaluation

Per our Student Computer Repair Policy, we are unable to provide hardware repairs, virus removals, or operating system installations.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

• Urgent requests/issues - Call and stay on the line to speak to a technician.
• Non-urgent requests/issues - Submit via email or voicemail. Submissions are handled in the order in which they are received.

Interested in joining our team? View our technical and non-technical student employment opportunities.