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If an Apple computer will not connect to the MU-Secure wireless network, follow the troubleshooting steps below.

Once these steps have been completed, reboot and try to connect to MU-Secure again.


Remove MU-Secure from the Preferred Network List

  1. Click the Apple button in the upper-left corner of the screen and select System Preferences.



  2. Click the Network icon.



  3. Select Wi-Fi on the left, and click the Advanced button.



  4. Click on Wi-Fi. Select MU-Secure if it is in the list and then press the minus button.



  5. Click OK.


Remove Stored Password and Certificate

  1. Open the Finder, and select Applications -> Utilities -> Keychain Access.



  2. Make sure login is selected in the upper-left, and then select Certificates in the bottom-left corner.
  3. If you see any reference to MU-Secure, or Entrust Certification Authority - L1C in the certificate list, click on it, click Edit in the toolbar, and select Delete.



  4. Select Passwords in the bottom-left corner. If you see MU-Secure in the list on the right, click on it, click Edit in the toolbar, and select Delete.





Mac OSX 10.8 and Newer

  1. Click the Apple button in the upper-left corner of the screen and select System Preferences.



  2. Click the Network icon.



  3. Select Wi-Fi on the left, and click the Advanced button.



  4. Click on 802.1X. Under User Profiles on the left, select MU-Secure and then press the minus button.



  5. Click OK and Apply.



Mac OSX 10.7 and Older

  1. Click the Apple button in the upper-left corner of the screen and select System Preferences.



  2. Click the Profiles icon.




  3. Under Profiles, select MU-Secure and then press the minus button.



  4. Click OK and Apply.

 

 









helpdesk@mercer.edu
(478) 301-7000