Password Self-Service

The password self-service website makes it easy for you to change your password or reset it if you forget it.

In this section:

• Password Reset via Phone
• Password Self-Service Website
  • Password Complexity Requirements
  • Enroll in Password Self-Service
  • Reset Your Password
  • Change Your Security Questions

Additional resources:

• Password Tips
  
  

Password Reset via Phone

1. Call 478-301-7000.
2. Press 1.
3. Enter your Mercer University ID number.
4. Press 1.
5. Press 2.
6. Enter the 4-digit year of your birth.
7. Enter the last 4-digits of your social security number.

 

Password Complexity Requirements

Mercer requires that your password must meet the following requirements:

• Contain at least 10 characters
• Include at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character (e.g. $, &, @)
• Must not contain 3 consecutive characters present in your name or ID (e.g. If your ID is smith_j, your password cannot contain 'smi' or 'mit')

 

Enroll in Password Self-Service

The first time you log into the password self-service website, you will be prompted to select and provide answers to security questions. Once your answers have been saved, you will be able to reset your password by answering the questions.

1. Visit https://pwhelp.mercer.edu and log in with the same username and password used to access MyMercer.
2. Click the Click Here button at the prompt to set up your account.
3. Select and provide answers to the required security questions.
4. Click Enroll.

 

Change Your Password via Self-Service Website

1. Visit https://pwhelp.mercer.edu and log in with the same username and password used to access MyMercer.
2. Click the Change Password tab.
3. Enter your current password in the Old Password field.
4. Enter your new password in the New Password and Confirm New Password fields.
5. Click OK. Once changed, the new password will become effective immediately.

 

Reset Your Password

Note: You have to enroll in the password self-service site before you can reset your password. If you have not enrolled and need your password reset, contact the IT Help Desk.

1. Visit https://pwhelp.mercer.edu and log in with the same username and password used to access MyMercer.
2. Answer your security question(s).
3. Click Continue.
4. Leave the Old Password field blank and enter your new password in the New Password and Confirm New Password fields.
5. Click Reset Password. Once changed, the new password will become effective immediately.

 

Change Your Security Questions

1. Visit https://pwhelp.mercer.edu and log in with the same username and password used to access MyMercer.
2. Click the Enrollment tab.
3. Select and provide answers to the required security questions.
4. Click OK. Once changed, the new password will become effective immediately.

 

Password Tips

• If you change or reset your password using the self-service website, the new password will be used to access the following systems: Mercer email, MyMercer, the MU-Secure wireless network, Canvas, and Mercer computers.
• Use a different password for every website or service you use.
• Passwords should be changed periodically.
• Create strong passphrases.
• Never share your password with anyone.
• If you suspect that someone hs learned your password, change it immediately.

 

 

helpdesk@mercer.edu
(478) 301-7000