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Error message when logging into MyMercer

May 16, 2022 at 11 AM:

Our MyMercer administrators have alerted us to an issue with the MyMercer student portal sign on system. When attempting to sign into MyMercer, users receive one of the following error messages:
Server Error in '/' Application.
Service Unavailable.
Server is temporarily unavailable, please try again later.

We are working to determine the cause of this error and implement a solution. We will update this page as we know more.

Update - May 16 at 2:30 PM: We have opened a case with our MyMercer portal software vendor, Anthology, to investigate this issue. While this investigation is underway, the MyMercer portal may remain unavailable. If you cannot log in and need to access information normally found in the MyMercer portal, please see these alternate contacts:

Update - May 16 at 3:30 PM: The MyMercer portal is back up and running. We will continue to monitor the status of the portal to ensure it remains functional. Please report any issues to the Help Desk using the report link below.

Affected by an issue(s) listed above? Report it here.

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Standard Maintenance

Our standard maintenance window is on Fridays, 2:00 a.m. - 6:00 a.m. Service interruptions may occur during this time. Special maintenance outside this time will be shown here.
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