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Mercer IT has compiled a list of frequently asked questions in reference to email.
What is my Mercer email address?

All currently enrolled students are assigned Mercer email accounts. You can find your Mercer email address by following the steps below:

  1. Log in to MyMercer: https://my.mercer.edu
  2. Select My Profile then My Information from the menu on the left hand side of the homepage.
  3. Your Mercer email address is listed in your personal information.

 

Do I have two Mercer email addresses?

You have one Mercer email account, but it has two versions (or formats) of the address:

  1. Your official username: This is your Mercer ID number followed by @live.mercer.edu (for example, 12345678@live.mercer.edu). You must use this to log in to Microsoft 365 and when setting up your email.

  2. Your email alias: Mercer also creates an email address in the format FirstName.LastName@live.mercer.edu. This is the preferred format to share with others.

Reminder: Both addresses point to the same mailbox but only the offical username can be used to access your account.

 

How do I change my email password?

Mercer provides the several options to make it easy for you to change or reset your password. Visit the Password Self-Service information page or follow the steps below to change your password via Microsoft 365. Note: If you change your email password it also changes your password for MyMercer, the wireless network, and on-campus computers.

 

Can I setup my mobile device to check Mercer email?

Any device that supports Microsoft Exchange should be able to check your Mercer email. Instructions for Android and Apple devices can be found on our Email Access website. That page also has the POP and IMAP settings used to configure other email clients that don't support Exchange.

 

How do I report a suspicious email?

If you encounter any suspicious messages, report them using the Phish Alert Report button by following the instructions on the Security Alerts website.

 

What is Personally Identifiable Information or PII?
Personally Identifiable Information or PII refers to any data that can be used to identify a specific individual, either on its own or when combined with other information. Examples of PII include:

  • Full name
  • Social Security number
  • Email address
  • Physical address
  • Phone number
  • Date of birth
  • Passport number
  • Driver's license number

Always encrypt any email that includes PII to protect yourself and others from identity theft, fraud, or other harm.

 

How do I send an encrypted email?

  1. Log in to your Microsoft 365 account here: https://www.office.com

  2. Create a new email message and add your recipient(s).


  3. Select Options > Encrypt and Encrypt.

    This step should apply a banner to the top of the message that reads “Encrypt: This message is encrypted. Recipients can’t remove encryption.” as shown below.



  4. Compose your message and choose Send.

 

Can I keep my Mercer email address after I graduate?

Upon graduation, you may keep your Mercer email account indefinitely. If you leave Mercer University for any reason other than graduation, your Mercer email account will be disabled. Access to the Microsoft 365 ProPlus suite is deactivated upon departure regardless of your status with the university.

 

Can I keep my Microsoft 365 ProPlus Suite access after I graduate?

Access to the Microsoft 365 ProPlus suite is deactivated upon departure regardless of your status with the university.

 

helpdesk@mercer.edu
(478) 301-7000