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Office 365 is the university’s student email system, powered by Microsoft. Mercer students may access their Mercer email accounts over the Internet or via an email access program (client).

In this section:

Additional resources:

 

Checking Email via the Internet

You can check your Mercer email account via the Internet. Follow the steps below to check your email via the Internet.

  1. Visit the Office 365 sign in page: https://www.office.com
  2. Enter your Mercer University ID number followed by @live.mercer.edu. (e.g., 12345678@live.mercer.edu)
  3. Click Next.
  4. Enter the same password used to access your MyMercer account.
  5. Click Sign in.

 

Checking Email via MyMercer

You can access your Mercer email account via MyMercer. Follow the steps below to access yur email via MyMercer.

  • Log in to MyMercer.
  • Select External Links then Mercer Email from the menu on the left hand side of your MyMercer homepage.
  • Click the Mercer Email link provided.
  • Mercer University ID number followed by @live.mercer.edu. (e.g., 12345678@live.mercer.edu)
  • Click Next.
  • Enter the same password used to access your MyMercer account.
  • Click Sign in.

 

Finding Your Email Address

All currently enrolled students are assigned Mercer email accounts. Follow the steps below to find your MercerLive email address.

  • Log in to MyMercer.
  • Select My Profile then My Information from the menu on the left hand side of your MyMercer homepage.
  • Your Mercer email address is listed in your personal information.

 

Changing Your Email Password

You can change your email password via Mercer's password self-service site. You will first need to log in and provide answers to two security questions. Once your account has been set-up, you will have the ability to change and/or reset your password. Note: If you change your email password it also changes your password for MyMercer, the wireless network, and on-campus computers.

Change your password:

  1. Log in to Mercer's password self-service site: https://pwhelp.mercer.edu
  2. Click the Change Password tab.
  3. Enter your Old Password.
  4. Enter your New Password.
  5. Confirm your New Password.
  6. Click OK. Once changed, the new password will become effective immediately.

Reset your forgotten password:

  1. Visit Mercer's password self-service site: https://pwhelp.mercer.edu
  2. Click the Reset Password link located below the login box and follow the prompts.
  3. Once changed, the new password will become effective immediately.

 

Configuring Mobile Devices (Apple and Android)

For instructions on configuring your mobile device to access your Mercer email, choose from the list below:

Android iPhone iPad

Configuring Other Email Clients (Outlook)

Some students choose to use an email client, such as Microsoft Outlook, Mozilla Thunderbird to send, receive, and organize their emails. Even if you set up an email access client, you still have access to your email account via the web, as described in Checking Email via the Internet. For instructions on setting up an email client, click here.

 



 

 

helpdesk@mercer.edu
(478) 301-7000