Mercer IT is enabling Multi-Factor Authentication (MFA) on student accounts to provide an extra layer of security to help protect your sensitive data. This extra layer of security means that even if your password is hacked, your account will remain secure. MFA will be enabled on all of your Office 365 applications (e.g., Outlook, Teams, OneDrive, etc.) in a two-step process, known as MFA Setup and MFA Activation.
When will this occur?
- Complete your MFA Setup by Sunday, February 6, 2022, and MFA Activations will be completed by Friday, February 11, 2022.
What do I need to do?
- Follow the MFA Setup Instructions and add an alternate email address by Sunday, February 6, 2022. If you do not add an alternate email address you will be required to contact the Help Desk in the event your phone is lost or stolen.
- MFA Activations will begin on Monday, February 7, 2022 and will be completed by Friday, February 11, 2022. When your account is activated, you will be prompted to enter your password and approve access to the Office 365 applications you use on your computer and mobile device(s). You may be required to authenticate and approve multiple sessions, depending on the various applications used.
How long will the process take?
- The MFA Setup and Activation will each take only a few minutes.
What if I DO NOT complete the MFA Setup by Sunday, February 6, 2022?
- If you do not complete the MFA Setup by Sunday, February 6, 2022, your Office 365 applications (e.g., Outlook, Teams, OneDrive, etc.) will automatically prompt you to complete the setup and activation steps.
What if I have issues during setup or activation?
- Visit our website for help with Common MFA Questions or contact the IT Help Desk for assistance.
