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Welcome to Mercer University! The Mercer Information Technology Office is here to help you with all your IT needs. The information presented on this page is meant to be introductory. For comprehensive details about the various IT services and resources, explore the rest of the IT website.

In this section:

Student Portal

Email

Collaboration Tools

Internet/Network

Security

Additional Resources

 

Student Portal

MyMercer

MyMercer is an online self-service portal that allows students to register and manage courses, schedules, grades, financial aid, payments, and academic or administrative holds. For more information on MyMercer, click here.

 


Email

Email Account

Office 365 is the university’s student email system, powered by Microsoft. All currently enrolled students are automatically assigned Mercer email accounts. Once the account is created, Mercer IT will send your username (Mercer University ID number followed by @live.mercer.edu. e.g., 12345678@live.mercer.edu) and temporary password to the personal email address on file. Once you receive this account information, you are required to log in to your Microsoft Office 365 account at https://www.office.com, configure your account security, and immediately change your password. For more information, visit the Password Self-Service information page.

You can find your Mercer email address by logging into MyMercer. Select My Profile then My Information from the menu on the left hand side of your MyMercer homepage. Your Mercer email adress is listed in your personal information.

For more information about Mercer email accounts, visit the Email Access page.

 

Email Security

Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails. All Mercer email accounts are protected with Microsoft’s Advanced Threat Protection (ATP). ATP is a cloud-based email filtering service designed to protect your mailbox against malware and other attacks in real time. For more information, visit our page on Email Security.

 

Phishing

Phishing scams are attempts to trick you into releasing your email, bank, credit card, or other private information to an unidentified individual. They are usually carried out via email, but can also occur via phone calls where a scammer claims to be a representative of your school, bank, or some other organization. For more information, visit our page on Phishing.

If you receive a suspicious email, click here to review a current list of known phishing attempts. If your email is not shown in the list, contact the IT Help Desk immediately.

 


Collaboration Tools

The following collaboration tools are available for use by all students. Most of these tools can be used with mobile
devices. For more information, visit the Collaboration Tools website.

 

Canvas

Canvas is an online course system that supports supplementary learning tools in an online environment. Students can download course materials (e.g., course syllabus, supplemental readings), view course announcements, review course calendars, track grades, or participate in online discussion boards using Canvas. For more information, visit the Canvas website.

 

Microsoft Teams

Mercer IT offers access to Microsoft Teams to all faculty, staff, and students. Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. All currently enrolled students are automatically assigned Teams accounts. For more information, visit our page on Microsoft Teams.

 

Zoom

Mercer IT offers access to Zoom to all faculty, staff, and students. Zoom Video Conferencing is a simple to use cloud-based video solution that offers many features including integration with Canvas, hosting online meetings, video conferences, webinars, questionnaires within meetings, and much more. All currently enrolled students are automatically assigned Zoom accounts. For more information, visit our page on Zoom.

 


Internet/Network

Wireless/Wired

Mercer IT maintains network systems (wired and wireless) that allows students to connect to the Internet on all campuses. Visit Network Access for more information.

 


Security

Best Practices

Mercer's IT department has implemented industry-standard network and system security measures to ensure our employees and students are protected from computer security breaches and vulnerabilities. However, your Mercer username and password grants you access to many different resources. Keeping that password secure is very important. Listed below are some common best practices.
  • Never share your password with anyone else.
  • Never write your password down.
  • Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
  • Change your password periodically.

For more information on staying secure, visit our page on Security Best Practices.

 

Email Security

Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails. All Mercer email accounts are protected with Microsoft’s Advanced Threat Protection (ATP). ATP is a cloud-based email filtering service designed to protect your mailbox against malware and other attacks in real time. For more information, visit our page on Email Security.

 


Additional Resources

Bear Print: Mercer’s Pay-for-Print System

Bear Print is Mercer University's pay-for-print system that allows you to use your own personal computer or a Mercer computer lab workstation to print documents to any pay-for-print printer on campus. Using Bear Print, you can print your document and pick it up at your convenience! For more information on this system, visit Bear Print.

 

Computer Recommendations

Mercer University recommends that all computers purchased for student use meet specific criteria in order to be compatible with university networks. Visit the Computer Recommendations for details.

 

IT Service Portal

The IT Service Portal is used to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! You can access the service portal at http://ithelp.mercer.edu. When prompted, enter the same login credentials used to access MyMercer and/or Mercer email.

 

Microsoft Office

Mercer partners with Microsoft to offer the latest Office suite to all active Mercer employees and students free of charge. The latest versions of Microsoft Access, Excel, OneNote, Outlook, PowerPoint, and Word can be installed on up to five PCs, Macs, or mobile devices. Visit this page for information on how to install Microsoft Office on your device(s).

 

Student Discounts

Several third-party companies offer favorable pricing on hardware and software for Mercer University students. These discounts are offered on purchases directly from the vendor—not the IT department. Visit the Student Discounts section of our website for more information.

 

Student Employment

Mercer IT hires technical student workers during the academic year to assist us in meeting the technological needs of the University. If you’re interested in joining our team, visit the IT Student Employment section of our website for more information.



helpdesk@mercer.edu
(478) 301-7000