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For security purposes, faculty and staff are required to remove all Mercer data from mobile devices prior to selling them or devices that have been lost or stolen. Mercer IT has provided resources below on how to remove data for many commonly used devices. For more information on security, see the Data Security Policy.

If your mobile devices are lost, no longer being used, and/or being sold, the following sites provide video tutorials and tips for removing data.

If your mobile devices has been lost or stolen, MercerConnect allows you to complete a factory restore of devices used to access your Mercer email. Follow the instructions below.

  1. Visit MercerConnect.
  2. Log in to your account.
  3. Click the gear icon in the upper-right corner of the page, and select Options.
  4. In the options on the left, select Phone.
  5. Click to highlight the mobile device that you want to reset.
  6. Click the trash can icon located above the device list.

  7. Click OK.

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