When new Mercer employees arrive for their first day of work, they usually want to login to their computers, get connected to the Mercer network, and access their email accounts. We understand. That’s why we’ve put together the following resources for you.
In this section:
The information presented on this page is meant to be introductory. For more comprehensive details about the various IT services and resources, explore the rest of this site.
Mercer IT will create your new email account as soon as your supervisor (or other departmental contact) submits a New Employee Request Form in anticipation of your arrival. Once the account is created, the IT Help Desk will inform your departmental contact of your new email account login and temporary password. Initially, you will be able to access your email remotely via MercerConnect. When you first login to your account, we strongly encourage you to reset your email password. The initial password is only meant to be temporary. Your initial username and password for your email account are the same as for your computer login. When you change one, you will also change the other.
Upon your arrival, a member of the Help Desk team will set up your office computer (see below).
Mercer IT provides you with the appropriate network and Internet access settings when your computer is initially configured. If you find that you need additional network drives mapped to your machine, contact the IT Help Desk for assistance.
The IT Help Desk can also assist select employees with establishing VPN access. See VPN Access for more information.
Once you have officially accepted an offer from your department and established a start date, your supervisor (or their representative) must fill out a New Employee Request Form and submit it to Mercer IT. Once the form has been received, IT works to procure a computer (if necessary), install appropriate software and utilities, and configure it with the necessary security settings.
Once a computer is configured, Mercer IT will typically deliver it to the department, set up the new computer at your workstation, and inform your supervisor (or their representative) of your login information. The initial password is only meant to be temporary; you are encouraged to change your password upon your first login to your computer. Your initial username and password for your computer workstation are the same as for your email account. If you change one, you will also change the other.
We make every effort to work with departments to have a computer available for you on your first day of work. If you have trouble with your new computer, contact our IT Help Desk for assistance.
Blackboard is an online course system that supports supplementary learning tools in an online environment. Instructors can share course materials (e.g., course syllabus, supplemental readings), post announcements, edit course calendars, track and calculate grades, or start online discussion boards using Blackboard. Blackboard access is requested via the New Employee Request Form. For information about logging into Blackboard, click here.
Mercer IT will establish telephone service for you (as necessary) upon request from your department. This information is also covered in the New Employee Request form. For information on using your campus telephone, see Telecommunications.