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Welcome to Mercer University! The Mercer Information Technology Office is here to help you with all your IT needs.

Devices

Email

Network Resources

Security

Additional Resources

The information presented on this page is meant to be introductory. For comprehensive details about the various IT services and resources, explore the rest of the IT website.

 

Devices

Your Computer and Active Directory

Your Mercer computer is purchased by your department and maintained by Mercer IT. We partner with Apple and Dell to provide several computing options to Mercer employees. For more information, visit our page on Purchasing. IT provides technical support, free of charge, during a 4-year cycle as outlined per our Desktop Computing Serviceability and Redeployment Policy. Our support covers help with spyware and virus removal, Mercer software application installations, and general computer troubleshooting.

Active Directory is a central database containing information about Mercer employees that is used for authentication purposes to provide access to Mercer's secure network and resources. Your Active Directory account is your ticket to most Mercer systems and resources. Your username and password will be used to access your computer, email, the wireless network, MercerCitrix, CampusVue- HR, Finance, Payroll, and etc.

Your Office Phone

Your Mercer office phone is purchased by your department. IT will establish telephone service for you upon request from your department. For more information, visit our page on the Cisco Telephone System.

Your Mobile Devices

Mobile devices may be used to connect to Mercer's network and email system. Due to the plethora of personal devices on the market today, we cannot guarantee connectivity or provide support above general access and configuration.

 


Email

Your Email Account

IT will provide you with a Mercer email account. Once the account is created, your supervisor or other departmental representative will be notified of your new email address, username, and temporary password. At which time you are required to enroll in Mercer’s Password Self-Service and immediately change your password.

Note: Changing or resetting your password using the password self-service website changes your password for the following systems: Windows computers, email, MyMercer, Mercercitrix, the MU-Secure wireless network, CampusNexus, and CampusVue- HR, Finance, Payroll.

Email with Microsoft Outlook

Mercer IT uses a Microsoft Exchange email system to manage and store email, contacts, and calendars. As a result, Microsoft Outlook is the most compatible, reliable and robust email client to use. IT installs and configures Outlook on all Mercer computer systems. Your email, contacts, and calendar items reside on the Exchange server for the purpose of security, back-ups and ease of access from multiple devices.

You are provided with 1.5 GBs of storage space on the Exchange Server. If you require more storage space, it can be purchased through IT. For more information, visit our page on Services & Fees. However, practicing regular email maintenance will assist in keeping you under your 1.5 GB email quota. For more information and commonly asked questions, visit our page on Email.

Email with MercerConnect (OWA)

MercerConnect (OWA) is Mercer’s web-based version of Outlook used to access your email, calendars, contacts, and tasks when you do not have access to the Microsoft Outlook desktop application.

Phishing

Phishing scams are attempts to trick you into releasing your email, bank, credit card, or other private information to an unidentified individual. They are usually carried out via email, but can also occur via phone calls where a scammer claims to be a representative of your school, bank, or some other organization. For more information, visit our page on Phishing.

If you receive a suspicious email, click here to review a current list of known phishing attempts. If your email is not shown in the list, contact the IT Help Desk immediately.

 


Network Resources

Departmental Data Storage (M: Drive)

Many departments at Mercer have shared network resources. Shared network resources, located on Mercer’s secure servers, are a set of files and folders with materials available to everyone in your department. Mercer IT will provide you with access to these shared resources during your new employee setup process.

Personal Data Storage (P: Drive)

Mercer IT also provides personal network resources. Personal network resources, located on Mercer’s secure servers, is a folder that can be used for data storage and only accessible to you personally. You are provided with 1 GB of storage space on the Exchange Server. If you require more storage space, it can be purchased through IT. For more information, visit our page on Services & Fees. Mercer IT will provide you with access to these shared resources during your new employee setup process.

Data Management

It is a vital part of your job here at Mercer to respect and protect all personal data collected on our students and employees. Therefore, all Mercer data should be stored in either a departmental or personal network location. When you log into any Mercer computer, your M: and P: drives will be automatically mapped to these network locations. If you are a Mac user, Mercer IT will create an alias to these locations on your Mac desktop.

Virtual Private Network Access (VPN)

In order to access a shared network resource off-campus, you and your computer must be set up with VPN access. IT can assist select employees with establishing this access. For more information, visit our page on VPN Access.

 


Security

Accounts and Devices

Your Mercer username and password grants you access to many different Mercer resources. Keeping that password secure is very important. Listed below are some common best practices.

  • Never share your password with anyone else.
  • Never write your password down.
  • Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
  • Change your password periodically. For details on how to change your Mercer password, visit our page on Resetting Mercer Passwords.

Your department provides you with a computer system to make it easier for you to accomplish the tasks associated with your job. You should not download and/or install any software which is not work-related. The most typical way in which viruses and malware infect a system is through downloaded software. If you have a need for a software package which was not installed by Mercer IT, contact the IT Help Desk to ensure you get a properly licensed, legitimate copy of the application. For more information, visit our page on Security Best Practices.

Virus and Spam Protection

Mercer IT attempts to protect you from spam, viruses, and other scams by filtering spam emails, automatically installing software security patches, and constantly updating our antivirus software. For more information, visit our page on Virus and Spam Protection.

Best Practices

Mercer's IT department has implemented industry-standard network and system security measures to ensure our emloyees and students are protected from computer security breaches and vulnerabilities. We have also compiled a list of security best practices to help you help yourself. For more information, visit our page on Security Best Practices.

 


Additional Resources

MercerCitrix

MercerCitrix is a web portal which centralizes access to all of Mercer’s Enterprise Resource Planning (ERP) applications. You will use the same credentials used to access your computer and email to log in to MercerCitrix. Once logged in, you will be presented with icons for the applications to which you have access. The common applications are CampusNexus-Student Prodution and CampusVue-HR, Finance, Payroll, Production.

CampusNexus-Student

CampusNexus-Student is a fully unified academic and administrative enterprise resource planning (ERP) solution used to service students at every stage and touchpoint of their academic experience, from admissions to alumni relations. For more information, visit our page on CampusNexus-Student.

CampusVue- HR, Finance, Payroll

CampusVue- HR, Finance, Payroll is an enterprise resource planning (ERP) solution used to for the universities finance and human resource requirements. Employees only need access to this system if they will be managing a departmental budget.

MyMercer

MyMercer is a unified academic and administrative platform used to service students at every stage and touchpoint of their academic experience, from admissions to alumni relations. All current faculty, staff, and students use MyMercer on some level to perform day-to-day functions and access data. For more information, visit our page on MyMercer.

Canvas

Canvas is an online course system that supports supplementary learning tools in an online environment. Instructors can share course materials (e.g., course syllabus, supplemental readings), post announcements, edit course calendars, track and calculate grades, or start online discussion boards using Canvas. Canvas accounts are created for all new employees during the IT employee setup process. For more information, visit our page on Canvas.

Microsoft Lync

Mercer IT offers access to Microsoft Lync to all faculty and staff. Microsoft Lync accounts are created for all new employees during the IT employee setup process. For more information, visit our page on Microsoft Lync.

WebEx

Mercer IT offers access to WebEx to all faculty, staff, and students. Many WebEx accounts are created during the IT employee setup process. If you are unable to log in to WebEx, contact the IT Help Desk to request access. For more information, visit our page on WebEx.

 

 

 

 

 

 

 

 

 

helpdesk@mercer.edu
(478) 301-2922 . (678) 547-6310