- Departmental Data Storage
- Personal Data Storage
- Data Management
- Virtual Private Network Access (VPN)
DevicesPurchasing. IT provides technical support, free of charge, during specific life cycles as outlined per our Computer Equipment Service and Support Policy. Our support covers setup and configuration of your system, Mercer software application installations, and general computer troubleshooting and assistance.
Active Directory is a central database containing information about Mercer employees that is used for authentication purposes to provide access to Mercer's secure network and resources. Your Active Directory account is your ticket to most Mercer systems and resources. Your username is typically your last name followed by an underscore and your first and middle initial (example: doe_jm). Your username and password will be used to access your computer, email, the wireless network, Mercer Applications, Workday, and others.
Cisco Telephone System.
network and email system. Due to the plethora of personal devices on the market today, we cannot guarantee connectivity or provide support above general access and configuration.
Note: Changing or resetting your password changes your password for the following systems: Windows computers, email, MyMercer, Mercer Applications, the MU-Secure wireless network, CampusNexus, and Workday, and others.
You are provided with 50 GBs of storage space on the Exchange Online server.Practicing regular email maintenance will assist in keeping you under your 50 GB email quota. For more information and frequently asked questions, visit our page on Email.
https://www.office.com to access your email, calendars, contacts, and tasks when you do not have access to the Microsoft Outlook desktop application.
are available for use by all employees. Most of these tools can be
mobile devices and without a Virtual Private Network (VPN) connection. For more information, visit the Collaboration Tools website.
Canvas is an online course system that supports supplementary learning tools in an online environment. Instructors can share course materials (e.g., course syllabus, supplemental readings), post announcements, edit course calendars, track and calculate grades, or start online discussion boards using Canvas. Canvas accounts are created for all new employees during the IT employee setup process. For more information, visit our page on Canvas.
Microsoft Teams to all faculty, staff, and students. Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 suite of applications. Microsoft Teams accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Microsoft Teams.
Mercer IT offers access to Zoom to all faculty, staff, and students. Zoom Video Conferencing is a simple to use cloud-based video solution that offers many features including integration with Canvas, hosting online meetings, video conferences, webinars, questionnaires within meetings, and much more. Zoom accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Zoom.
All faculty, staff, and students receive free Zoom cloud storage. In order to maintain this free service, per the Zoom Cloud Storage Policy, all Zoom recordings over 180 days are automatically deleted at the end of each semester.
Services & Fees. Mercer IT will provide you with access to these shared resources during your new employee setup process.
It is a vital part of your job here at Mercer to respect and protect all personal data collected on our students and employees. Therefore, all Mercer data should be stored in either a departmental or personal network location. When you log into any Mercer computer, your M: and P: drives will be automatically mapped to these network locations. If you are a Mac user, Mercer IT will create an alias to these locations on your Mac desktop.
- Never share your password with anyone else.
- Never write your password down.
- Never leave your computer unattended without locking or logging off of your system. You can quickly lock your system by using the Windows key + L.
- Change your password periodically.
Your department provides you with a computer system to make it
easier for you to accomplish the tasks associated with your job.
You should not download and/or install any software, which is not
work-related. The most typical way in which viruses and malware
infect a system is through downloaded software. If you have a need
for a software package which was not installed by Mercer IT,
IT Help Desk
to ensure you get a properly licensed, legitimate copy of the
application. For more information, visit our page on
Security Best Practices.
Virus and Spam Protection.
Security Best Practices.
Multi-Factor Authentication (MFA) is an authentication method that allows access to an application or website after successfully presenting two or more verification factors. Instead of using just a username and password, MFA requires additional verification to help keep your accounts secure. This extra layer of security means that if your password is hacked, your account will remain secure. MFA is used with Mercer applications, including mobile BearCard ID, Canvas, Workday, Zoom, and Microsoft 365.
Additional ResourcesCampusNexus Student.
Mercer IT offers access to Echo360 to all faculty, staff, and students. Echo360 is an active learning platform that allows instructors to capture, edit, and distribute lectures and screencasts. Classrooms across Mercer's campuses are being equipped with Echo360 which can be used to record live classes, including audio, video, and more. Echo360 accounts are created for all new employees and installed on your office computer during the IT employee setup process. For more information, visit our page on Echo360.
IT Self-Service Portal is used to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! You can access the portal at https://ithelp.mercer.edu. When prompted, enter the same login credentials used to access your computer and/or MyMercer.
is a unified academic and administrative platform used to service
students at every stage and touch point of their academic
experience, from admissions to alumni relations. All current
faculty, staff, and students use MyMercer on some level to perform
day-to-day functions and access data. For more information, visit
our page on
Workday is Mercer's cloud-based financial, Human Resources, payroll, benefits, and budgeting software system. In Workday, Mercer employees will have access to a variety of self-service options. That means you can view, update and manage your personal information, multiple job-related tasks, and much more. For more information, visit the Workday FAQ website.
On-demand training materials, including quick guides and videos, are available in Canvas. You may access these resources at any time and learn from them at your own pace. Visit Canvas: https://canvas.mercer.edu and log in using your Mercer credentials.