Reliable faxing infrastructure is an integral part of University communications. Mercer IT is able to provide limited support for fax machines connected to our campus telephone system. To ensure the best user experience we provide suggestions for reliable and compatible fax machines. We also offer an electronic alternative.
In this section:
FAX and the Mercer Telephone System
To ensure reliable service from your fax machine on the Mercer telephone system, the fax machine must allow adjustments to be made to the following features:
- Transmission speed. You must be able to set the BAUD rate of the fax machine to 9600 bps or lower.
- ECM (error correction mode). This setting is typically set to ON by default for many fax machines. You must be able to disable or turn the ECM off for both send and receive modes.
- Resolution. You must be able to set the resolution to standard.
eFAX Alternative
eFax service allows for sending and receiving of faxes directly from your computer without the requirement of a fax machine. If your department or facility prefers eFAX service setup, contact the IT Help Desk. You will be required to provide an account number. Pricing is as follows:
eFAX Pricing Chart | ||
|---|---|---|
| Item | Costs | Unit |
| eFAX Sending/Receiving | $145.00 | each |
| eFAX Sending Only | $47.00 | each |
| eFAX Service | $8.00 | month |
Troubleshooting a FAX Connection
If you have problems with your FAX or eFAX connection, contact the IT Help Desk.
