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helpdesk@mercer.edu

**Be sure to provide as much detail as possible about your issue.**

Atlanta: (678) 547-6310
Macon: (478) 301-2922

All Campuses
Monday - Friday, 8:30 am - 5 pm
Saturday and Sunday, Closed

Macon Campus - Auxiliary Services building, Lower Level
By appointment only

Atlanta Campus - Swilley Library, Suite 144K

By appointment only

Douglas County Campus - Office Number 112
By appointment only

Henry County Campus – Office Number 153
By appointment only

Note: The support hours and locations for students differs from employees. For more information about the Student Help Desk (Macon or Atlanta), visit the IT website for students.

After-Hours Support

To reach us for after-hours support, call (478) 301-2922 or (678) 547-6310 and press 2 to leave a message. The on-call technician will return your call.  If you do not receive a call back within 15 minutes, please leave another message.


Annual Holiday Schedule
Martin Luther King Day Monday, January 16, 2017
Good Friday Friday, April 14, 2017
Memorial Day Monday, May 29, 2017
Independence Day Tuesday, July 4, 2017
Labor Day Monday, September 4, 2017
Thanksgiving Break Thursday and Friday, November 23 & 24, 2017
Christmas & New Year Friday, December 22, 2017 - Monday, January 1, 2018
 
Unless otherwise noted the IT Help Desk adheres to Mercer University's Annual Holiday Policy & Schedule for closings. See the After-Hours Support section listed above, if you require after-hours or holiday support.

About

Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:

  • Troubleshooting computer problems
  • Resetting passwords
  • Setting up audio/visual equipment
  • Faculty and departmental websites
  • Establishing and maintaining telecommunications
  • Training
  • And much more!

Per our Desktop Computing Serviceability and Redeployment Policy, we are unable to provide service to personal computers.

In order to maintain a high level of customer service and keep the phones available for urgent requests/issues, we ask that you use the following reporting guidelines:

  • Urgent requests/issues - Call and stay on the line to speak to a technician.
  • Non-urgent requests/issues - Submit via email or voicemail. Submissions are handled in the order in which they are received.

 

 

 

 

 

helpdesk@mercer.edu
(478) 301-2922 . (678) 547-6310