No special support hours at this time. To view special support hours for students, visit the Student Contact Us page. |
To reach us for after-hours support, call (478) 301-7000 and follow the prompts. The on-call technician will return your call. If you do not receive a call back within 15 minutes, please call again. |
Contact Us |
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Use the portal to request technology services, report an incident, check the status of existing tickets, and view IT announcements, all in one convenient location! Enter the same login credentials used to access your computer and/or MyMercer. |
Be sure to provide as much detail as possible about your issue. |
All Campuses |
Macon Campus |
| Note: The support hours and locations for students differs from employees. For more information about student support, visit the IT website for students. | |||
Annual Holiday Schedule |
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| Martin Luther King Day | Monday, January 15, 2024 |
| Good Friday | Friday, March 29, 2024 |
| Memorial Day | Monday, May 27, 2024 |
| Independence Day | Thursday, July 4, 2024 |
| Labor Day | Monday, September 2, 2024 |
| Thanksgiving | Thursday and Friday, November 28 & 29, 2024 |
| Christmas & New Year | Tuesday, December 24, 2024 - Monday, January 1, 2025 |
| Unless otherwise noted in the Special Support Hours section, the IT Help Desk adheres to Mercer University's Annual Holiday Policy & Schedule for closings.
See the After-Hours Support section if you require after-hours or holiday support. |
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About |
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Need help? The IT Help Desk provides a single point of contact for the technology needs of Mercer employees and students. We provide phone, email, and walk-in support for a variety of technology services such as:
Per our Computer Equipment Service and Support Policy, we are unable to provide service to personal computers.
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