Mercer provides the following options to make it easy for you to change or reset your password.
In this section:
Password Reset via Computer
Follow the steps below to reset your password via your computer.
- Log in to your office computer.
- Once logged in, press CTRL + ALT + DEL.
- Select Change Password.
- Enter your Old Password.
- Enter your New Password.
- Confirm your New Password.
- Press Enter. Once changed, the new password will become effective immediately.
Microsoft 365
Setup Your Account for Password Self-Service
The first time you log into Microsoft 365, you will be prompted to set up your account security (Multi-Factor Authentication or MFA). Once this is complete, you will be able to reset your password with a two-step verification process.
- Log in to your Microsoft 365 account here: https://www.office.com
- Select Next at the More information required prompt. Ignore the Use a different account link.
- Select the Set it up now link next to Authentication Phone, select your country or region, enter your preferred phone number, and verify the number via text or a phone call.
- Select the Set it up now link next to Security Questions, answer 5 security questions and click the save answers button.
- When a green check mark shows on both options, select Finish.
Change Your Password via Microsoft 365
- Log in to your Microsoft 365 MyProfile page here: https://myprofile.microsoft.com
- From the Security info box, select the UPDATE INFO link.
- From the Password section, select the Change link. Note: The App Password option is not the correct option. You may safely delete any App Password entries unless you specifically created one for an older app that doesn't support MFA.
- Enter your new password in the New password and Confirm new password fields.
- Select Submit. Once changed, the new password will become effective immediately.
Reset Your Password via Microsoft 365
- Visit Microsoft 365 here: https://www.office.com
- Enter your email address and click Next.
- Select the Forgot my password link.
- Enter the characters in the picture or the words in the audio and click Next.
- Choose text or call my mobile phone for verification step 1 and follow the steps.
- Answer three security questions for verification step 2 and click Next.
- Enter your new password in the new password and Confirm new password fields.
- Select Finish. Once changed, the new password will become effective immediately.
Change Your Security Questions
- Access Microsoft 365 here.
- If prompted, enter your email address and password.
- Select the Change link next to the security questions.
- Choose Select a new question and select a new question fom the drop-down list.
- Enter new answers and click save answers.
Use a Strong Password
A strong password is essential for protecting yourself against identity theft and unauthorized access to your confidential information. Choose passwords that include a mix of uppercase and lowercase letters, numbers, and special symbols, and avoid using easily guessed words or personal information.
Password Tips
- Make sure to change your passwords regularly for all websites and services you use.
- Use a different password for every website or service you use.
- Never share your password with anyone.
- If you suspect that someone has learned your password, change it immediately following the steps above.
If you have questions or concerns, contact the IT Help Desk.
