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For security purposes, faculty and staff are required to remove all Mercer data from mobile devices prior to selling them or devices that have been lost or stolen. Mercer IT has provided resources below on how to remove data for many commonly used devices. For more information on security, see the Data Security Policy.

If your mobile devices are no longer being used and/or being sold, the following sites provide video tutorials and tips for removing data.

If your mobile devices has been lost or stolen, MercerConnect allows you to complete a factory restore of devices used to access your Mercer email. Follow the instructions below.

  1. Visit MercerConnect.
  2. Log in to your account.
  3. Select Options.
  4. In the Navigation Pane, select Mobile Devices.
  5. Choose the mobile device that you want to reset.
  6. Click Wipe All Data from device...
  7. Click OK.
  8. To remove, choose the mobile device again.
  9. Click Remove from list...
  10. Click OK.











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