Error message when logging into MyMercer

May 16, 2022 at 11 AM:

Our MyMercer administrators have alerted us to an issue with the MyMercer student portal sign on system. When attempting to sign into MyMercer, users receive one of the following error messages:
Server Error in '/' Application.
-or-
Service Unavailable.
Server is temporarily unavailable, please try again later.

We are working to determine the cause of this error and implement a solution and will update this page as we know more.

Update - May 16 at 2:30 PM: We have opened a case with our MyMercer portal software vendor, Anthology, to investigate this issue. While this investigation is underway, the MyMercer portal may remain unavailable. For course attendance, final grades, and other academic information; please contact the Registrar's Office.

Update - May 16 at 3:30 PM: The MyMercer portal is back up and running. We will continue to monitor the status of the portal to ensure it remains functional. Please report any issues to the Help Desk using the report link below.

MyMercer Attendance issue

February 1, 2022
Due to recent updates in the MyMercer portal software and CampusNexus system, Faculty may experience issues posting attendance in Online-Only classes, classes without a set meeting time, and other courses with meeting times that aren't entered by the Registrar's Office. We are aware of this issue and are working with our software partner, Anthology, to resolve this bug. To post attendance in affected courses, we recommend that instructors:

1. Navigate to the course you need to post attendance for
2. Scroll past the calendar and time selection boxes
3. Click Student Specific Time
4. Enter the date you need to post attendance for in both the From: and To: fields
5. Click Build Grid
6. Select Present (P), Absent (A), or Excused (E) for each student - just as normal
7. Once attendance is entered, click Update
   The screen will flash, but attendance has been recorded.

February 14, 2022
We have received reports that attendance entered using the above method is not causing the home page "Attendance Due" counter to update and reflect the posted attendance. This is a known issue that we are working with Anthology to resolve. Attendance posted in this way is recorded and can be viewed by building the grid for the date in question. If you would like to ensure your attendance has been posted, you may also contact the Registrar's Office.