The Information Technology (IT) department facilitates services, maintenance, and repairs. Mercer IT has compiled a list offered by our department. If you have questions after browsing through the information provided, contact the IT Help Desk.
Audio Visual Services |
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|---|---|---|
Item |
Cost |
Service Charges |
| Digital Signage | Variable cost. Request an installation quote from the IT Help Desk. | $195.00/year |
| Support for Non-Classroom Events (See the About IT section for information on the Audio Visual Policy for Outside Events) |
$68.00/hour | |
Computer Services |
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|---|---|---|
Item |
Cost |
Service Charges |
| Redeployments (See the About IT section for information on the Computer Equipment Service and Support Policy) |
$50.00/hour | Two-hour Minimum |
| Support for Systems considered end of life (See the About IT section for information on the Computer Equipment Service and Support Policy) |
$50.00/hour | One-hour Minimum |
Email & Server Services |
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|---|---|---|
Item |
Cost |
Service Charges |
| Additional 10GB Storage Allocation for General File Space | $45.00/each | $5.00/month |
| Dedicated Port/IP Translation Setup | $195.00/each | $47.00/year |
| Firewall Context Setup | $3,250.00/each | $800.00/year |
| Load Balance Setup | $3,250.00/each | $800.00/year |
| Virtual Server Provision | $1,800.00/each | $800.00/year |
Telecommunications Services |
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|---|---|---|
Item |
Cost |
Service Charges |
| Analog Service Installation (fax, modem, alarm, etc...) | $265.00/each | $32.50/month |
| Billing/Audit Changes | No charge | |
| Cable TV Service Setup | $50.00/each | |
| eFAX Setup | $145.00/each | $8.00/month |
| Enhanced Package Setup - This service includes desktop video service (video phone calls) including the actual quickcam, single number reach setup, telephone personalization setup, direct access to personal communication platform (softphone), and access to our MeetingPlace infrastructure. | $195.00/each | $12.00/month |
| Fast Dials and Personal Address Book Setup | $45.00/each | |
| General Programming Services | $60.00/set | |
| General Service (labor only for repairs, no dail tone, etc.) | $120.00/hour | |
| Long Distance Code Setup (when not part of new or transferred service) | $45.00/each | |
| Password Resets | No charge | |
| Voicemail Setup (when not part of new or transferred service) | $45.00/each | |
| VoIP Service Installation (new number) | $195.00/each | $39.50/month |
| VoIP Service Transfer (employee change) | $75.00/each | |
