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The Information Technology (IT) department facilitates services, maintenance, and repairs. Mercer IT has compiled a list offered by our department. If you have questions after browsing through the information provided, contact the IT Help Desk.

Audio Visual Services
Item
Cost
Service Charges
Digital Signage Variable cost. Request an installation quote from the IT Help Desk. $195.00/year
Support for Non-Classroom Events
(See the About IT section for information on the Audio Visual Policy for Outside Events)
$68.00/hour  

Computer Services
Item
Cost
Service Charges
Redeployments
(See the About IT section for information on the Desktop Computing Serviceability and Redeployment Policy)
$50.00/hour Two-hour Minimum
Support for Systems over 4 years old
(See the About IT section for information on the Desktop Computing Serviceability and Redeployment Policy)
$50.00/hour One-hour Minimum

Email & Server Services
Item
Cost
Service Charges
Additional 1GB Storage Allocation for Email Storage Space $45.00/each $5.00/month
Additional 10GB Storage Allocation for General File Space $45.00/each $5.00/month
Dedicated Port/IP Translation Setup $195.00/each $47.00/year
Firewall Context Setup $3,250.00/each $800.00/year
Load Balance Setup $3,250.00/each $800.00/year
Virtual Server Provision $1,800.00/each $800.00/year

Telecommunications Services
Item
Cost
Service Charges
Analog Service Installation (fax, modem, alarm, etc...) $265.00/each $32.50/month
Billing/Audit Changes No charge  
Cable TV Service Setup $50.00/each  
eFAX Setup $145.00/each $8.00/month
Enhanced Package Setup - This service includes desktop video service (video phone calls) including the actual quickcam, single number reach setup, telephone personalization setup, direct access to personal communication platform (softphone), and access to our MeetingPlace infrastructure. $195.00/each $12.00/month
Fast Dials and Personal Address Book Setup $45.00/each  
General Programming Services $60.00/set  
General Service (labor only for repairs, no dail tone, etc.) $120.00/hour  
Long Distance Code Setup (when not part of new or transferred service) $45.00/each  
Password Resets No charge  
Voicemail Setup (when not part of new or transferred service) $45.00/each  
VoIP Service Installation (new number) $195.00/each $39.50/month
VoIP Service Transfer (employee change) $75.00/each  


 

 

 

 

helpdesk@mercer.edu
(478) 301-2922 . (678) 547-6310